Frequently Asked Questions
BASTE Stand 80 Fire Bowl BBQ in Corten Steel
Original price was: £749.00.£499.00Current price is: £499.00.
Everything you need to know about ordering, delivery, payments, and returns at Ashton Furniture
This page answers the questions we hear most often from UK customers. If you cannot find what you need here, our support team is ready to help by email every working day.
How do I track my order
After your order is dispatched, you will receive an email with a tracking link. You can click the link at any time to see where your parcel is on its journey to your address.
What is the delivery time for my order
Standard delivery across the UK takes three to seven working days after dispatch. The estimated delivery window is shown on each product page before you add an item to your basket, and again on your order confirmation email.
Why does delivery time vary by product
Larger items such as swimming pools, spas, and BBQs are dispatched from specialist logistics partners and may take one to two additional days compared to smaller items like camping gear or pond accessories.
What does "ordered before 5pm, shipped today" mean
Orders placed before 5pm UK time on a working day are normally dispatched the same day. Orders after 5pm, or on weekends and bank holidays, are dispatched on the next working day.
Do you deliver to Scotland, Wales, and Northern Ireland
Yes. We deliver to the entire United Kingdom including Scotland, Wales, Northern Ireland, the Channel Islands, and the Isle of Man. Some remote postcodes may incur a small additional delivery fee, which is shown clearly at checkout.
Payment
What payment methods do you accept
We accept Visa and Mastercard credit and debit cards. All available payment methods are shown at checkout before you confirm your order.
Is my payment secure
Yes. All payments are processed through encrypted, PCI compliant payment systems. Your card details are never stored on our servers.
Can I pay later or in instalments
Pay later options depend on your order value and availability at checkout. If available, the option will be shown on the payment page.
My payment failed. What should I do
First, check that your card details and billing address are correct. Try again, or use a different card. If the payment still fails, please contact our support team with your order reference and we will help resolve it.
When is my card charged
Your card is charged at the time your order is confirmed, not when the order ships.
Customer Service
How can I contact customer service
You can email support@ashtonfurniture.co.uk or use the contact form on our Contact page. Please include your order number if you are writing about an existing order. We reply within one business day, Monday to Friday.
What are your support hours
Our customer service team is available Monday to Friday, from nine in the morning to five in the afternoon UK time. Emails received outside these hours are answered the next working day.
My order is delayed. What should I do
First, check the tracking link in your dispatch email for the latest update. If there has been no movement on the tracking for more than forty eight hours, contact our support team with your order number and we will investigate immediately.
Why are clearance prices so low
Clearance items are end of line, overstock, or seasonal products reduced to clear remaining inventory quickly. The products are brand new and fully guaranteed, just priced to move.
Can I reserve a clearance product
No. Clearance stock is sold on a first come, first served basis. If an item is in your basket, it is not reserved until checkout is complete.
Will sold out clearance products come back in stock
Usually not. Clearance items are limited runs and are rarely replenished. If you see something you like, we recommend ordering promptly.
Do clearance products have the same warranty as regular items
Yes. All clearance products carry the same manufacturer warranty and the same consumer rights protection as full price items.
Can I cancel my order
Yes, you can cancel any order before it has been dispatched. Contact our support team as quickly as possible with your order number. Once an item has been dispatched, it falls under our returns process instead.
Can I return my order
Yes. Under UK consumer rights, you have fourteen days from the day you receive your order to notify us of a return, and a further fourteen days to return the item. Full details are in our Returns Policy.
What condition must the product be in for a return
Returned products must be unused, in their original packaging, and in a resaleable condition. Items that have been installed, assembled, or filled with water (such as pools and spas) cannot normally be returned unless faulty.
When will I receive my refund
Refunds are processed within five to ten working days of the returned item arriving at our warehouse and passing inspection. The refund is sent back to your original payment method.
Are there return costs
If the item is faulty, damaged, or not as described, we cover the return shipping. If you are returning an item because you changed your mind, the return shipping cost is your responsibility.
The product arrived damaged. What should I do
Please email our support team within forty eight hours of delivery with your order number and clear photos of the damage. We will arrange a replacement or refund as quickly as possible.
Still Need Help?
Our UK customer service team is here to assist.
Email us or fill out the contact form and we will reply within one business day.